Refund Window
Monthly subscriptions may be refunded within 7 days of purchase, provided usage of the plan has been minimal.
How Requests Are Reviewed
All refund requests are reviewed manually by our billing team. We look at the purchase date, the number of credits consumed and the reason for the request.
- Requests made within 7 days of purchase are eligible for review.
- Credits already consumed may reduce or remove refund eligibility.
- Accounts suspended for abuse or breach of the Terms of Service are not eligible.
- Approved refunds are returned to the original payment method by our payment provider.
Requesting a Refund
Email billing@kdpatlas.com with the email address on your account and a short description of your request. We aim to respond within a few business days.