Troubleshooting common issues
Sign-in, credits, failed analyses and page problems.
Cannot sign in: confirm you are using the same method you registered with — an account created through Google Sign-In has no KDP Atlas password. If you registered by email, confirm the address was verified, then use “Forgot password” to set a new one.
Credits look wrong: open the credit history in the Subscription area, where every charge, grant and declined request is listed. Remember that credits reset monthly and do not carry over.
A research request failed: this usually means a provider was slow, an identifier did not resolve on the chosen marketplace, or too many requests were sent in a short window. Check the ASIN and marketplace, wait a moment and try again — failed analyses are not meant to be charged.
A page will not load, or information looks incorrect: reload the page and sign in again; if the problem persists, report it through the contact page with the tool, the input you used and the time it happened.